Established Housing Work with and council income tax help claimants

You’ll find a lot of suggestions and you can details about the pros web site, in addition to factsheets with the prominent affairs and you may benefits. You can even explore our very own on the web benefit calculator to evaluate just what you’re eligible to. You could e mail us when you yourself have any queries about the formula.

If you prefer to speak so you’re able to an agent, you can send us an internet ask otherwise call us towards our information contours to dicuss to help you an adviser over the device.

  • 020 8921 6375 (Monday, Wednesday and Thursday, 10am so you’re able to 1pm)

Otherwise, in case the ask was particularly related to managing their Universal Borrowing from the bank claim or you need assistance to accomplish an on-line means for masters, get in touch with all of our Universal Assistance Party with the:

  • 0208 921 3333 (Saturday so you can Tuesday, 10am in order to 4pm)

We’re sense a leading quantity of issues. When we never answer the device, please leave a message and we will reply.

Disaster assistance program

I have amended the new standards to qualify for this new emergency help plan to consider the fresh COVID-19 situation. Transform tend to be:

  • suspending new limitation off around three honors during the per year
  • relaxing a few of the constraints for students and people and no recourse so you’re able to societal financing

As an alternative, get in touch with our very own Community Hub just who can advice about such things as getting dining packages, picking right on up prescriptions and hooking up you to local functions.

Advice about housing will cost you

Common Borrowing enjoys replaced Housing Benefit for some the fresh claimants. Yet not, there are a few limited exceptions which could imply newer and more effective claimants qualify for Property Work for.

If you would like allege Common Credit, one current positives your claim that being changed by Universal Borrowing, such as for example, tax credit, stop and you will be unable to reclaim them in future.

Some individuals commonly better off claiming Universal Credit. Get in touch with all of our Passions Rights and you may Universal Support Group getting suggestions if you will want to check your condition into 020 8921 3333 (Friday in order to Tuesday, 10am so you’re able to 4pm).

Help with council taxation

Council Tax Assistance provides financial help for all those for the a decreased income. If you fail to rating Council Income tax Support (LCTS), there are many a way to reduce your council tax bill plus enough coupons and you may exemptions that you may be eligible for depending on your position.

We are and getting extra capital so you can performing years LCTS claimants where around remains a good shortfall with the their statement inside the 2021-twenty-two. Payments might possibly be ?150 for the majority eligible somebody, so it fee could well be generated automatically so you’re able to qualified people.

For many who already claim Housing Work with, council income tax service or one another as well as your money has shorter, please declaration their transform from circumstances compliment of the on line change in points form. If you’re unable to explore our very own on line means, email address

The audience is already receiving a high number of requests therefore we usually processes such as soon as possible. You don’t need in order to pursue it up for those who have filed their changes out-of items means and you can obtained acknowledgement.

Additional assistance with construction will cost you

While entitled to Housing Benefit, or Common Credit which includes the fresh new houses function, you might be able to apply for an excellent discretionary casing fee.


If you are concerned about anybody you have seen sleep harsh, excite play with Roadway Link to send info to the regional expert. This will help link these to regional features that will assistance him or her.

Incorporated A job and Information Customer care

I’ve created a different provided services to support residents have been financially affected by COVID-19. The service can help you:

• access occupations, apprenticeships, and you may positioning • obtain new skills because of education and you may innovation selection • to locate pointers regarding Appeal Legal rights Service for the benefits and you will greatest calculations centered on work alternatives • with homes related queries • get active support getting individual sector clients • get guidance and support for people prone to as homeless.

For additional information

I’ve authored several factsheets with advice and make contact with information on qualities that can easily be in a position to help with one monetary inquiries you have inside the pandemic.